DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (2024)

SALES VISIT - USED

Chad Gunn is an excellent customer assistant. Professional, knowledgeable and attentive. We contacted J Allen, Chad returned our contact and due to our busy schedule, we arranged a very wide time Professional, knowledgeable and attentive. We contacted J Allen, Chad returned our contact and due to our busy schedule, we arranged a very wide time range for our visit. The dealership is a beehive of activity, but no one is overlooked and staff checks frequently on anyone in a waiting area. Chad had already had the newly arrived used car we came to see cleaned in anticipation of our arrival (an unspecified time.).After the test drive we were permitted all the time we wanted to thoroughly look over and under the car. Satisfied, we began the purchase process. It was seamless and there was no upsell pressure. No nonsense, intelligent and smooth process. All of the staff with whom we came in contact was friendly and knowledgeable. They do a lot of business daily but everyone who steps through the door is treated like an individual. To have staff who speak TO you and NOT AT you is an awesome experience in car buying. More

SALES VISIT - USED

All I have to say is EXCELLENCE,, PROFESSIONAL AND CHAD GUNN . J Allen Toyota....AMAZING! GUNN . J Allen Toyota....AMAZING! More

May 22, 2024 -

SERVICE VISIT

My car isn't a Toyota, so I called and asked if they could repair my car. They assured me they could repair my vehicle. It has higher miles but was well maintained. This repair took 7 weeks or so to fix could repair my car. They assured me they could repair my vehicle. It has higher miles but was well maintained. This repair took 7 weeks or so to fix my car, which cost several thousand dollars. If I didn't call for an update, I just flat out didn't get one at all. Every new “inspection” found another issue that added a few hundred dollars each time. Was accused by my "Service Advisor" of adding additives to my car that caused the failure, something I would NEVER do. To top it off, their form of troubleshooting is just changing parts to run the bill up. There was even a part that was ordered and put on that was the wrong part and we had to wait longer for the correct part to come in. My car was "fixed", I drove it down the road and guess what? It broke again! They towed my car back, told me "We'll take care of it". We will give you a rental and cover the Tow.” The wife was called after we were told they would take care of the Tow and rental car.... That we would have to pay for it! After some choice words from my wife, they agreed to cover the repair (which was their fault to begin with) as well as the tow and rental. That took another week or so. So here I am out thousands of dollars, no updates, no sympathy at all. No concern for a customer's needs that wasn't buying a new car, I guess. They just flat out wanted money and they didn't care at all that my car wasn't fixed. Get my car back a SECOND TIME and after 3 days, same issue occurring after their “fix”. The icing on the cake was they ended up sending the vehicle to another dealership to actually fix it. Parts were changed under warranty and of course other parts the other dealership found had issues with they missed that needed changed too. I wasn't offered anything by upper management nor contacted by them to make it better, like "hey we will charge you for this and work with you on this". They were in over their heads on this but saw an opportunity to make money off of me. I will never step foot back at this facility ever again. More

Apr 25, 2024 -

Apr 25, 2024 -

Apr 25, 2024 -

SALES VISIT - USED

Our salesman was Chad Gunn, was excellent. Knowledgeable of the vehicles on their lot. Easy to talk to. He gave us his undivided attention. The manager, Jim Ferguson, was excellent. He offe Knowledgeable of the vehicles on their lot. Easy to talk to. He gave us his undivided attention. The manager, Jim Ferguson, was excellent. He offered us a deal that we all were happy with and agreed on. Great deal couldn’t pass up. Finance Manager, Caroline Poulin, was great. She worked to get me the best finance rate possible. Very knowledgeable. Any questions we asked she didn’t hesitate to answer. Explained each of the financial papers before I signed them to my satisfaction. I highly recommend each of these employees and JAllen Toyota. More

Apr 25, 2024 -

SALES VISIT - NEW

Worked with Randall and he made my purchase effortless. Great deal, great product, great people! Great deal, great product, great people! More

Apr 25, 2024 -

SERVICE VISIT

The Service I Received was TERRIBLE Experience with the service department please do not use this service department !!! Run especially Tristan Guthrie and Shawn Moore. Misdiagnosed my car and charged me f service department please do not use this service department !!! Run especially Tristan Guthrie and Shawn Moore. Misdiagnosed my car and charged me for it and would not work with me Tristan was trying to cover for the line tech Shawn. I spent $800.00 and $399 was labor for something that i did not have to have done at that time. So yes Allen Toyota got me for $800 and would not even offer me some of my money back after they mess up.Just think i was a customer for over 11 years and that how they treat you. only if i get my car fixed with them Really !! and i talked with Jeremy Bermond all he said ma"am i give you a call back and that didn't happen he had Tristan to call me back with a BAD attitude just sad. S. H More

Apr 17, 2024 -

SALES VISIT - USED

Worked with Tyler on the purchase of a used vehicle. Had a stressless and enjoyable experience. Enjoying the new ride, in less than two hours. Dealership also has some really cool older Toyota trucks on Had a stressless and enjoyable experience. Enjoying the new ride, in less than two hours. Dealership also has some really cool older Toyota trucks on the lot for viewing. More

Mar 13, 2024 -

SALES VISIT - USED

Transferred in from USMC Camp Blaz, Guam to Keesler AFB and needed to purchase a vehicle ASAP. Paul Cycyk and the Toyota personnel where very knowledgeable and patient in dealing/working with us in securin and needed to purchase a vehicle ASAP. Paul Cycyk and the Toyota personnel where very knowledgeable and patient in dealing/working with us in securing a car. If you're looking for a salesman to not pressure you but assist you in picking out the right vehicle that meets your needs and budget, the Paul Cycyk is the person to request. Thank you to Paul and the J Allen Toyota personnel for a seamless process. More

Mar 04, 2024 -

SALES VISIT - USED

Received car from J ALLEN FORD in not able condition to register car in Connecticut. Safety and emission issues. Car delivered with dash warning lights all on. Electrical issues with lights. Brakes and iss register car in Connecticut. Safety and emission issues. Car delivered with dash warning lights all on. Electrical issues with lights. Brakes and issues with car systems low to ground not able to raise system to drive. More

Feb 28, 2024 -

SALES VISIT - NEW

Tyler (sales) and Will (finance) were awesome! Tyler explained every detail of my new Toyota RAV4 and set up media systems. Very professional! Will also explained every facet of financing. Out Tyler explained every detail of my new Toyota RAV4 and set up media systems. Very professional! Will also explained every facet of financing. Outstanding experience. More

Feb 26, 2024 -