Reviews
3.9
(524 reviews)
A dealership's rating is based on all of their reviews, with more weight given to recent reviews.
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5.0
Chad Gunn is an excellent customer assistant.
June 9, 2024
By Garro on DealerRater
Chad Gunn is an excellent customer assistant. Professional, knowledgeable and attentive. We contacted J Allen, Chad returned our contact and due to our busy schedule, we arranged a very wide time range for our visit. The dealership is a beehive of activity, but no one is overlooked and staff checks frequently on anyone in a waiting area. Chad had already had the newly arrived used car we came to see cleaned in anticipation of our arrival (an unspecified time.).After the test drive we were permitted all the time we wanted to thoroughly look over and under the car. Satisfied, we began the purchase process. It was seamless and there was no upsell pressure. No nonsense, intelligent and smooth process. All of the staff with whom we came in contact was friendly and knowledgeable. They do a lot of business daily but everyone who steps through the door is treated like an individual. To have staff who speak TO you and NOT AT you is an awesome experience in car buying.
5.0
Chad Gunn is an excellent customer assistant.
June 9, 2024
By Garro on DealerRater
Chad Gunn is an excellent customer assistant. Professional, knowledgeable and attentive. We contacted J Allen, Chad returned our contact and due to our busy schedule, we arranged a very wide time range for our visit. The dealership is a beehive of activity, but no one is overlooked and staff checks frequently on anyone in a waiting area. Chad had already had the newly arrived used car we came to see cleaned in anticipation of our arrival (an unspecified time.).After the test drive we were permitted all the time we wanted to thoroughly look over and under the car. Satisfied, we began the purchase process. It was seamless and there was no upsell pressure. No nonsense, intelligent and smooth process. All of the staff with whom we came in contact was friendly and knowledgeable. They do a lot of business daily but everyone who steps through the door is treated like an individual. To have staff who speak TO you and NOT AT you is an awesome experience in car buying.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
0 people out of 0 found this review helpful.
5.0
All I have to say is EXCELLENCE,, PROFESSIONAL AND CHAD
May 20, 2024
By Franchesca on DealerRater
All I have to say is EXCELLENCE,, PROFESSIONAL AND CHAD GUNN . J Allen Toyota....AMAZING!
5.0
All I have to say is EXCELLENCE,, PROFESSIONAL AND CHAD
May 20, 2024
By Franchesca on DealerRater
All I have to say is EXCELLENCE,, PROFESSIONAL AND CHAD GUNN . J Allen Toyota....AMAZING!
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response
We are grateful you took time to share your experience with Chad and the rest of the team at J. Allen Toyota, Franchesca, thank you! We appreciate your business and look forward to your first service visit!
1.0
My car isn't a Toyota, so I called and asked if they
April 24, 2024
By CoreyCBoudreaux on DealerRater
My car isn't a Toyota, so I called and asked if they could repair my car. They assured me they could repair my vehicle. It has higher miles but was well maintained. This repair took 7 weeks or so to fix my car, which cost several thousand dollars. If I didn't call for an update, I just flat out didn't get one at all. Every new “inspection” found another issue that added a few hundred dollars each time. Was accused by my "Service Advisor" of adding additives to my car that caused the failure, something I would NEVER do. To top it off, their form of troubleshooting is just changing parts to run the bill up. There was even a part that was ordered and put on that was the wrong part and we had to wait longer for the correct part to come in. My car was "fixed", I drove it down the road and guess what? It broke again! They towed my car back, told me "We'll take care of it". We will give you a rental and cover the Tow.” The wife was called after we were told they would take care of the Tow and rental car.... That we would have to pay for it! After some choice words from my wife, they agreed to cover the repair (which was their fault to begin with) as well as the tow and rental. That took another week or so. So here I am out thousands of dollars, no updates, no sympathy at all. No concern for a customer's needs that wasn't buying a new car, I guess. They just flat out wanted money and they didn't care at all that my car wasn't fixed. Get my car back a SECOND TIME and after 3 days, same issue occurring after their “fix”. The icing on the cake was they ended up sending the vehicle to another dealership to actually fix it. Parts were changed under warranty and of course other parts the other dealership found had issues with they missed that needed changed too. I wasn't offered anything by upper management nor contacted by them to make it better, like "hey we will charge you for this and work with you on this". They were in over their heads on this but saw an opportunity to make money off of me. I will never step foot back at this facility ever again.
1.0
My car isn't a Toyota, so I called and asked if they
April 24, 2024
By CoreyCBoudreaux on DealerRater
My car isn't a Toyota, so I called and asked if they could repair my car. They assured me they could repair my vehicle. It has higher miles but was well maintained. This repair took 7 weeks or so to fix my car, which cost several thousand dollars. If I didn't call for an update, I just flat out didn't get one at all. Every new “inspection” found another issue that added a few hundred dollars each time. Was accused by my "Service Advisor" of adding additives to my car that caused the failure, something I would NEVER do. To top it off, their form of troubleshooting is just changing parts to run the bill up. There was even a part that was ordered and put on that was the wrong part and we had to wait longer for the correct part to come in. My car was "fixed", I drove it down the road and guess what? It broke again! They towed my car back, told me "We'll take care of it". We will give you a rental and cover the Tow.” The wife was called after we were told they would take care of the Tow and rental car.... That we would have to pay for it! After some choice words from my wife, they agreed to cover the repair (which was their fault to begin with) as well as the tow and rental. That took another week or so. So here I am out thousands of dollars, no updates, no sympathy at all. No concern for a customer's needs that wasn't buying a new car, I guess. They just flat out wanted money and they didn't care at all that my car wasn't fixed. Get my car back a SECOND TIME and after 3 days, same issue occurring after their “fix”. The icing on the cake was they ended up sending the vehicle to another dealership to actually fix it. Parts were changed under warranty and of course other parts the other dealership found had issues with they missed that needed changed too. I wasn't offered anything by upper management nor contacted by them to make it better, like "hey we will charge you for this and work with you on this". They were in over their heads on this but saw an opportunity to make money off of me. I will never step foot back at this facility ever again.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response
Neither J. Allen nor Toyota like to be associated with negative experiences and will work to earn back your business. We recognize the value of your feedback and aim to respect this most; we are eager to try again when the time comes for another service or purchase.
Dealer response
Again, we regret to hear about your experience. Please know our leadership team is reviewing and taking appropriate action to communicate and improve. Thank you for sharing and giving us the opportunity to grow and earn five stars on future visits.
Consumer response
Copy and pasted response how sincere and heartfelt. You even said in the canned response above, I have to try to spend more money for you to earn my business...Wow! That screams customer service when I read that. No apology for the 7 weeks I didn't have a vehicle. No apology for how I was treated. No actual offer to help me after spending $4700 to fix my vehicle. That another dealership had to fix, because the opportunity to make money was more valuable that doing right by me the customer. You had many opportunities to do the right thing you chose money over me. In your canned response above, you're not actually offering me anything that would actually help me. I was actually going to consider a Toyota, after spending time at your dealership.... That is definitely off the table forever.
5.0
Our salesman was Chad Gunn, was excellent.
April 21, 2024
By shelbyjean369 on DealerRater
Our salesman was Chad Gunn, was excellent. Knowledgeable of the vehicles on their lot. Easy to talk to. He gave us his undivided attention. The manager, Jim Ferguson, was excellent. He offered us a deal that we all were happy with and agreed on. Great deal couldn’t pass up. Finance Manager, Caroline Poulin, was great. She worked to get me the best finance rate possible. Very knowledgeable. Any questions we asked she didn’t hesitate to answer. Explained each of the financial papers before I signed them to my satisfaction. I highly recommend each of these employees and JAllen Toyota.
5.0
Our salesman was Chad Gunn, was excellent.
April 21, 2024
By shelbyjean369 on DealerRater
Our salesman was Chad Gunn, was excellent. Knowledgeable of the vehicles on their lot. Easy to talk to. He gave us his undivided attention. The manager, Jim Ferguson, was excellent. He offered us a deal that we all were happy with and agreed on. Great deal couldn’t pass up. Finance Manager, Caroline Poulin, was great. She worked to get me the best finance rate possible. Very knowledgeable. Any questions we asked she didn’t hesitate to answer. Explained each of the financial papers before I signed them to my satisfaction. I highly recommend each of these employees and JAllen Toyota.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response
We are grateful you took time to share your experience with Chad and Caroline and the rest of the team at J. Allen Toyota, Shelby, thank you! We appreciate your business and look forward to your next visit!
5.0
Worked with Randall and he made my purchase effortless.
April 20, 2024
By terrypike40 on DealerRater
Worked with Randall and he made my purchase effortless. Great deal, great product, great people!
5.0
Worked with Randall and he made my purchase effortless.
April 20, 2024
By terrypike40 on DealerRater
Worked with Randall and he made my purchase effortless. Great deal, great product, great people!
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response
We are grateful you took time to share your experience with Randall and the rest of the team at J. Allen Toyota, Terry, thank you! We appreciate your business and look forward to your next visit!
1.0
The Service I Received was TERRIBLE Experience with the
April 17, 2024
By shudnall on DealerRater
The Service I Received was TERRIBLE Experience with the service department please do not use this service department !!! Run especially Tristan Guthrie and Shawn Moore. Misdiagnosed my car and charged me for it and would not work with me Tristan was trying to cover for the line tech Shawn. I spent $800.00 and $399 was labor for something that i did not have to have done at that time. So yes Allen Toyota got me for $800 and would not even offer me some of my money back after they mess up.Just think i was a customer for over 11 years and that how they treat you. only if i get my car fixed with them Really !! and i talked with Jeremy Bermond all he said ma"am i give you a call back and that didn't happen he had Tristan to call me back with a BAD attitude just sad. S. H
1.0
The Service I Received was TERRIBLE Experience with the
April 17, 2024
By shudnall on DealerRater
The Service I Received was TERRIBLE Experience with the service department please do not use this service department !!! Run especially Tristan Guthrie and Shawn Moore. Misdiagnosed my car and charged me for it and would not work with me Tristan was trying to cover for the line tech Shawn. I spent $800.00 and $399 was labor for something that i did not have to have done at that time. So yes Allen Toyota got me for $800 and would not even offer me some of my money back after they mess up.Just think i was a customer for over 11 years and that how they treat you. only if i get my car fixed with them Really !! and i talked with Jeremy Bermond all he said ma"am i give you a call back and that didn't happen he had Tristan to call me back with a BAD attitude just sad. S. H
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response
Stephanie, we regret to hear about your experience. Please know our leadership team is reviewing and taking appropriate action to improve. Thank you for sharing and giving us the opportunity to grow and earn five stars on future visits.
5.0
Worked with Tyler on the purchase of a used vehicle.
March 12, 2024
By CKHJR on DealerRater
Worked with Tyler on the purchase of a used vehicle. Had a stressless and enjoyable experience. Enjoying the new ride, in less than two hours. Dealership also has some really cool older Toyota trucks on the lot for viewing.
5.0
Worked with Tyler on the purchase of a used vehicle.
March 12, 2024
By CKHJR on DealerRater
Worked with Tyler on the purchase of a used vehicle. Had a stressless and enjoyable experience. Enjoying the new ride, in less than two hours. Dealership also has some really cool older Toyota trucks on the lot for viewing.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response
We are grateful you took time to share your experience with Tyler and team at J. Allen Toyota, thank you! We appreciate your business and look forward to your first service visit! Enjoy your new ride!
5.0
Transferred in from USMC Camp Blaz, Guam to Keesler AFB
March 4, 2024
By Jonathan Driver on DealerRater
Transferred in from USMC Camp Blaz, Guam to Keesler AFB and needed to purchase a vehicle ASAP. Paul Cycyk and the Toyota personnel where very knowledgeable and patient in dealing/working with us in securing a car. If you're looking for a salesman to not pressure you but assist you in picking out the right vehicle that meets your needs and budget, the Paul Cycyk is the person to request. Thank you to Paul and the J Allen Toyota personnel for a seamless process.
5.0
Transferred in from USMC Camp Blaz, Guam to Keesler AFB
March 4, 2024
By Jonathan Driver on DealerRater
Transferred in from USMC Camp Blaz, Guam to Keesler AFB and needed to purchase a vehicle ASAP. Paul Cycyk and the Toyota personnel where very knowledgeable and patient in dealing/working with us in securing a car. If you're looking for a salesman to not pressure you but assist you in picking out the right vehicle that meets your needs and budget, the Paul Cycyk is the person to request. Thank you to Paul and the J Allen Toyota personnel for a seamless process.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response
We are grateful you took time to share your experience with Paul and the rest of the team at J. Allen Toyota, Jonathan, thank you! We appreciate your business and look forward to your next visit!
1.0
Received car from J ALLEN FORD in not able condition to
February 28, 2024
By sirfoxxy on DealerRater
Received car from J ALLEN FORD in not able condition to register car in Connecticut. Safety and emission issues. Car delivered with dash warning lights all on. Electrical issues with lights. Brakes and issues with car systems low to ground not able to raise system to drive.
1.0
Received car from J ALLEN FORD in not able condition to
February 28, 2024
By sirfoxxy on DealerRater
Received car from J ALLEN FORD in not able condition to register car in Connecticut. Safety and emission issues. Car delivered with dash warning lights all on. Electrical issues with lights. Brakes and issues with car systems low to ground not able to raise system to drive.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response
Neither J. Allen nor Ford (Toyota) like to be associated with negative experiences and will work to earn back your business. We recognize the value of your feedback and aim to respect this most; we are eager to try again when the time comes for another service or purchase.
5.0
Tyler (sales) and Will (finance) were awesome!
February 24, 2024
By DaveDavidsonOR on DealerRater
Tyler (sales) and Will (finance) were awesome! Tyler explained every detail of my new Toyota RAV4 and set up media systems. Very professional! Will also explained every facet of financing. Outstanding experience.
5.0
Tyler (sales) and Will (finance) were awesome!
February 24, 2024
By DaveDavidsonOR on DealerRater
Tyler (sales) and Will (finance) were awesome! Tyler explained every detail of my new Toyota RAV4 and set up media systems. Very professional! Will also explained every facet of financing. Outstanding experience.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response
We are grateful you took time to share your experience with Tyler and Will and team at J. Allen Toyota, thank you! We appreciate your business and look forward to your next visit!
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